Operations

Returns & refunds

Guide a customer return back to its original sale and lots, then record any partial or complete refund separately.

Restock policy:Only restock food that is sealed, unexpired and returned the same day. Everything else is waste (or reject if it must be kept for inspection).

Customer return

Create return draft

Drafts do not change stock
  1. 1Select saleChoose the original posted order
  2. 2Select productsQuantity and stock disposition
  3. 3ReviewSave, then post the return
  4. 4RefundRecord payment separately
No sale selectedReturnable products will appear below.

Choose a posted sale to see returnable products.

Selected quantity0
Estimated merchandise refund₦0.00

Final refundability, discounts and returned cost are calculated by the system when the return is saved and posted.

Return history

Customer returns

ReturnDateOriginal saleCustomerLinesRefundableStatusAction
Loading returns…

Payment record

Record refund

Refunds do not change inventory
Remaining refundable balance—

Refund history

Refunds

ReferenceDateReturnAmountStatusAction
Loading refunds…